Complaints Policy
How to contact us
If you wish to make a complaint about editorial content, please contact us using one of the methods below:
Email: complaints@tradetreasurypayments.com
Post:
Complaints Officer
Trade & Transaction Finance Media Services Ltd
(Trading as Trade Treasury Payments)
5th Floor, 36–38 Wigmore Street
London, W1U 2BP
United Kingdom
To help us investigate efficiently, please include:
Your name and organisation (if applicable)
The specific content you are complaining about (with links where possible)
A clear summary of your concern
Your preferred contact details
What happens next
We aim to deal with complaints promptly, fairly, and independently of commercial considerations.
We will acknowledge receipt of your complaint within three working days.
Where a complaint can be resolved quickly, we will do so as soon as reasonably possible.
If further investigation is required, we will notify you in writing and confirm who is handling the complaint.
Our aim is to provide a substantive response within 21–28 working days.
If a complaint is particularly complex and requires more time, we will explain why and keep you informed of progress.
Editorial standards
Trade Treasury Payments is committed to upholding the Editors’ Code of Practice, which sets standards for accuracy, opportunity to reply, privacy, harassment, and ethical journalism.
Where we identify an error or breach of the Code, we will take appropriate remedial action, which may include clarification, correction, or other proportionate steps, depending on the circumstances.
Escalation to IPSO
If you are dissatisfied with our final response, or if we have not responded within a reasonable timeframe, you may refer your complaint to the Independent Press Standards Organisation (IPSO).
IPSO can be contacted at: www.ipso.co.uk
Telephone: +44 (0)30 0123 2220
IPSO will usually expect complainants to have raised their concern with the publisher first and will consider complaints relating to editorial content under the Editors’ Code of Practice.
Questions
If you have any questions about this Complaints Policy or how to make a complaint, please contact us at complaints@tradetreasurypayments.com.
Changes to this policy
We may update this Complaints Policy from time to time to reflect changes in regulation, best practice, or our editorial processes. Any updates will be published on this page.
Where changes are material, we may also notify users directly where appropriate. Continued use of our platforms following publication of changes constitutes acceptance of the updated policy.